Patient FAQs
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WHAT IS REVIEWED IN A NEW PATIENT APPOINTMENT? 

A new patient appointment is 90 minutes and involves a thorough review of your health history, risk factors, supplement/medication list, previous labs (if applicable), and current health. I take a holistic approach reviewing all of this information and create a personalized plan.

After this visit, follow up appointments (paid for separately) are available in person or via video/phone.

Follow-up video/phone appointments are required for any further questions, review lab results, review current supplement/medication lists, expand on plan information, next steps, etc.

 

DO I STILL NEED A PRIMARY CARE DOCTOR?

Yes. I do not provide acute or urgent care services and I do not replace the services that your current primary care medical team provides. I provide a stand alone service that is focused on root cause and advancing your health.

 

DO YOU BILL INSURANCE?

I am not contracted with any insurance companies and do not process insurance claims for patients. I believe that third party payers should not interfere with the doctor-patient relationship, influence medical decisions, or limit access to care. Your case requires special attention and time that may or may not be covered by insurance companies.

You will need to contact your insurance provider to see if your insurance policy reimburses you when you see a naturopathic doctor outside of their network of providers.  I do not work with insurance companies or communicate in any way with your insurance company.

For an insurance company to pay for any services, the doctor must assign a diagnosis code. Your diagnosis codes can also be used to determine your future health insurance premiums. If you choose to assume this risk and if your symptoms meet the criteria of a diagnosis code, I will provide you with a receipt (Superbill) that has all the codes and information that your insurance company requires for you to file a claim to be reimbursed by your insurance company.

 

WHEN DO I START FEELING BETTER?

This is very specific to the individual and their case. Some patients/clients feel relief within a few days, while for others it may take longer. I provide you with a more specific timeline during your visit.

 

WHAT IF I NEED TO CANCEL OR RESCHEDULE?

When you schedule any type of appointment you receive a confirmation email with the date/time of the visit along with other relevant details. To reschedule or cancel your appointment, please use the link provided in the confirmation email.

Cancellation/reschedule must be made at least 24 hours prior to the visit. There are no refunds for visits cancelled with less than 24 hours notice.

If you are 15 minutes late to an appointment you are considered a no-show and you will be charged the full price of the appointment.