WHAT SHOULD I EXPECT IN A VIDEO OR PHONE APPOINTMENT?
New Client Video/Phone Appointment (45 min $375) involves a thorough review of an intake form. I will review your health information and give feedback/educational information regarding recommended next steps in your care. I can order certain labs for you, recommend supplements / herbs, and provide you with a plan. Please note that due to the fact that you have not seen me in-person means that I am not your doctor. This means that I can not diagnose you, provide you with CPT / diagnosis codes for insurance, write prescriptions for you, or order certain labs for you.
DOES DR. KELLER OFFER AN INITIAL CONSULT?
Yes I offer a 15-minute introductory video consultation for potential new clients at a reduced rate of $50. *Please note that this is a ONE time offer.
HOW MUCH DO DISTANCE VIDEO CONFERENCES COST?
Return Client Video/Phone Conference is 45 min $375
Return Client Video/Phone Conference is 15 min $150
HOW MANY FOLLOW-UP VISITS WILL I NEED?
This will depend on the complexity of the case. Follow up visits could be anywhere from every 2 weeks to every 30+ days depending on the specific case.
ARE LABS AND SUPPLEMENTS INCLUDED IN THE VISIT PRICE?
No, labs and supplements are not included in the visit pricing and are an additional cost. We offer different options for lab testing to best accommodate you and run specials on supplements frequently.
WHAT IF I NEED TO CANCEL OR RESCHEDULE MY CONSULTATION?
When you schedule any appointment you receive a confirmation email with the date/time of the visit along with other relevant details. To reschedule or cancel your visit, please use the link provided in the confirmation email.
Cancellations / Re-scheduled visits must be made at least 24 hours prior to the visit. Cancellations and re-scheduled visits less than 24 hours prior to the visit will be charged the full price of the visit and will need to re-schedule the visit. Refunds for advanced notice cancellations will be processed within 48-72 business hours. No refund will be offered for visits cancelled with less than 24 hours notice.
If you are 15 minutes late to an appointment you are considered a no-show and you will be charged the full price of the visit and will need to re-schedule for further visits.
*The Cancellation/Re-schedule & No-Show Policy apply to all visits: Introductory Video Consultations, In-Person Office Visits, and Video/Phone Conferences.
WHAT IS THE FAX NUMBER FOR THE CLINIC?
The fax number for the clinic is (888) 835-3275.
WHAT CAN I EXPECT FROM MY NEW DISTANCE CONSULT?
The New Client Video/Phone Conference is 45 minutes and involves a thorough review of the intake form. I will review your health information and give feedback/educational information regarding recommended next steps in your care. I can order certain labs, recommend supplements / herbs, and provide you with a plan. Please note that due to the fact that you have not seen her in-person means that I am not your doctor. This means that I can not diagnose you, provide you with CPT / diagnosis codes for insurance, write prescriptions for you, or order certain labs for you.
After this visit, follow up visits (paid for separately) would be anywhere from every 2 weeks to every 30 days in the beginning depending on the complexity of the client’s plan. Follow-up video/phone conferences will be to follow-up on any further questions, review lab results, review current supplement/medication lists, expand on plan information, next steps, etc…
SHOULD I HAVE TESTING DONE AND RESULTS IN BEFORE SCHEDULING WITH DR. KELLER?
Having test results prior to your appointment is not required. Tests I request or order may differ from person to person based on their personal healthcare journey and what testing they have had recently.
HOW LONG OF A FOLLOW UP APPOINTMENT SHOULD I SCHEDULE?
If you are a return client and have 1-2 quick questions then a 15-minute visit should suffice. However, if you are wanting to review lengthy labs (or multiple labs) and/or have multiple questions for me, I encourage you to schedule a 45-minute visit so that you have time to review the information and questions you are wanting to review.
WILL DR. KELLER REVIEW MY RECORDS PRIOR TO VISITS? IF SO, HOW DO I UPLOAD LABS?
I do not review any labs for the introductory consultations.
I do review labs for 45 minute appointments and 15 minute appointments for established clients. When you schedule, you will be sent an invitation to create your a Charm account. You can then upload your labs/records there. Please note: there are certain labs/records that are more important in the beginning and I will focus on these first. This means that I may not review certain labs you include until a later date in your treatment/care. Many people have been dealing with health concerns for years and have many pages of labs, chart notes, etc. The treatment and care really does have to go in steps and within those steps certain labs are more relevant than others and I will make that call.
FOR MY VIDEO/PHONE CONSULTATION, WILL DR.KELLER CONTACT ME OR WILL I CONTACT HER?
I will contact you. For Skype, please add MKellerND to your Skype contacts. For FaceTime please send a message to firstname.lastname@example.org indicating you prefer FaceTime, thank you.
CAN DR. KELLER BE MY DOCTOR?
Given the limitations of my license, I cannot be your doctor without first seeing you in-person in the state of California. You are welcome to schedule an in-person visit with me at my Los Angeles Office.
DOES DR. KELLER BILL INSURANCE?
I am not contracted with any insurance companies and do not process insurance claims for patients. We believe that third party payers should not interfere with the doctor-patient relationship, influence medical decisions, or limit access to care. Your case requires special attention and time that is not covered by insurance companies.
However if you are an established patient I do provide a coded Superbill which you can then submit to your insurance company. Please note: If you have not been seen in-person by Dr. Keller at least 1x/year we can not provide you with a coded super-bill.
DO I STILL NEED A PRIMARY CARE DOCTOR?
Yes. I do not provide acute or urgent care services and I do not replace the services that your current primary care medical team provides. We provide a stand alone service that is focused on root cause and advancing your health.
MAY I CONTACT DR. KELLER BETWEEN VISITS FOR QUESTIONS OR CONCERNS?
I can not guarantee availability between visits to address questions or concerns and it depends on the subject matter. You are welcome to ask clarifying questions via the Charm Portal regarding information provided at your consult, however any extensive or new questions will require you to schedule an appointment.
If you are experiencing an emergency situation, please go to your nearest urgent care or emergency room as we do not provide acute or urgent care services.
WHEN DO I START FEELING BETTER?
This is very specific to the individual and their case. Some patients/clients feel relief within a few days, while for others it may take months. I can provide you with a more specific timeline during your visit.
DO YOU HAVE MORE QUESTIONS ABOUT VISITS?
Please e-mail us at email@example.com